EVENT SCHEDULE

CHIEF JUNE 21 – 23


New in 2019! Join us for CHIEF Talks, a thought-provoking exchange to spark ideas and inspire growth!

8:30 AM – 12:00 PM

AGM & Board Meeting

OPEN TO ALL MEMBERS
9:00 AM – 3:00 PM

ACS: THE SERVICE OF WINE

Provided by: Wine School
Course is internationally certified by the Broward College and the American College in Spain

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Learn about the ins and outs of managing a successful wine program at your hotel! This six-hour training program will guide Food & Beverage and Bar Managers, Purchasing Managers, Operations and General Managers through the wine basics, providing an overview on grapes, regions and tasting techniques. The focus will be on how to develop a tailored wine program, wine service and sales and rounding up the day with a vintage wine tasting.

* Training is complimentary for one delegate from a first-time hotel registering for CHIEF (25 spots maximum) .

10 additional spots available at US$350. Promotion applies to the following categories of management: Food & Beverage Managers, Bar Managers, Purchasing Managers, Operations Managers, General Managers.

RSVP to: events@caribbeanhotelandtourism.com

6:00 PM – 7:30 PM

OPENING CELEBRATION AND AWARDS PRESENTATION

7:30 PM – 8:30 PM

KICKSTART MEETUP

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Start your CHIEF experience at the Exchange Hub where you will make professional connections and learn about the products and services that will enhance your business.  Lots of fun with a Caribbean flair!

8:30 PM

CARIBBEAN ICON AWARD CELEBRATION (BY INVITATION)

8:15 AM – 9:30 AM

SOCIAL CAFE

SOCIAL NETWORKING AT ITS BEST!

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Start your day Saturday with an engaging exchange with CHIEF exhibitors and grab breakfast before heading to your first session!  On Sunday, take an afternoon break and connect with exhibitors who have solutions waiting for you!  Exclusive opportunity to connect with vendors and demo their products/services.

9:45 AM – 11:00AM

KEYNOTE AND OPENING SESSION:

VISION 2024: EMBRACING CHANGE, DIVERSITY AND GROWTH

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Where do you want your business to go?  What needs to be the strategy to keep your business competitive and ensure you are getting a piece of the market share?   Are you adapting to trends and disruptors that constantly change the way you must do business?  What is your current customer blueprint and which markets must be part of your marketing approach?  With an overwhelming amount of options to shop and book travel, how does your call to action become the signal in the noise?  Join us for a thought-provoking discussion as we take a critical look at our industry today and how you must shape your business to build success today and beyond.

11:00AM – 11:15AM

COFFEE BREAK @ EXCHANGE HUB

11:20AM – 12:55PM

GENERAL SESSION 2:

Tomorrow’s talent today: the dynamics of human capital

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Today’s workforce dynamics is more diverse than ever, representing many generations, cultures, genders and ways of life, which can present challenges in creating a cohesive, engaged and productive team.   The workplace must continuously evolve to meet the needs of both employees and employers.  But also, how are we translating that knowledge of diversity and inclusion into your team so they can better cater to your diverse clientele.  Learn from the insights of industry experts on how they cultivate a healthy work environment that encourages team work, inclusion and unity. Their guests are happier for it!

Score Big – Create a Winning Team

Presented by: Chris Sheppardson, EP Business in Hospitality

Join us as Chris shares innovative concepts on how to develop and motivate a cohesive team in an environment rich with diversity.

Panelists:

Sheba Wilson, Group Director of Human Resources, Grace Bay Resorts

1:00PM – 2:30PM

“FOOD FOR THOUGHT” MEETUP – LUNCH

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An interactive lunch session where Exchange Hub exhibitors and hoteliers come together to share current needs and offer solutions.  Exhibitors will lead the conversation at their table and present insights and solutions to topics that will be crowdsourced by hoteliers and which need creative solutions that exhibitors can provide!

2:45PM-4:00PM

Breakout Sessions – Block 1

Are Poor Purchasing Decisions Eating Away Your Profits?
Experience Design and Creative Problem Solving – Sales & Marketing

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Breakout Session Block 1, Option 1: Are Poor Purchasing Decisions Eating Away Your Profits?

Knowing where, when, and how much to buy at the best price can make or break your bottom line. Join us as several hoteliers dive into the ‘shark tank’ to present their procurement strategies which will be vetted by a procurement expert. See how your procurement strategies measure up to best practices. Do they lead to greater operational efficiencies? What processes do you use to manage inventory? Are you effectively shopping your vendor options? How do you reconcile getting the best deals without compromising quality and the customer experience?

Breakout Session Block 1, Option 2: Experience Design and Creative Problem Solving – Sales & Marketing

When it comes to tough tourism issues, there’s no need to reinvent the wheel. Hotels, restaurants, attractions, tours… entire destinations are typically experiencing many of the very same problems around the world. In this interactive session, led by CHIEF’s Keynote Speaker, Doug Lansky, we will tap into the best resource: your fellow stakeholders. Everyone will get a chance to share issues and offer solutions; Doug will help steer the conversation to cover a wide range of issues and offer useful takeaways that are most relevant to your stakeholders. Once the program is over, you will be in an ideal position to continue to use each other as a resource going forward. Session is limited to 40 participants!

Speaker: Doug Lansky, Travel Journalist, Author and Editor

4:15 PM – 5:50 PM

General Session 3:

Turning imagination into reality – What Guests will be seeking in a Caribbean Vacation

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The Guest experience begins in their imagination, and so does their expectation.  As travelers seek enhanced on-property features and amenities they’re also looking for more cultural immersion. How is the travel industry addressing the ever shifting paradigm of guest expectation? Integrating local goods and customs on-property, and likewise offering experiences outside the walls of their property are key practices that many hotels have put in place, but as you look forward, what else can you do to shift your product offerings from hotel centric to experiential?  Industry professionals share their insights so you can transform your customer’s experience to a higher level.

Growing Outside The Box…Of The Hotel Room

Presented by: Gabriella Ribeiro-Truman, Explorateur Journeys

Gabriella with enlighten us with new concepts that go beyond the hotel room to provide 360 degree experiences that will set your business apart by exceeding guest expectations.

Panelists:

Graeme Davis, President, BahaMar

Lourdes Hainlin, Vice President Partner Services, Forbes Travel Guide

8:00 PM

CARIBBEAN305

1 TICKET INCLUDED WITH CHIEF REGISTRATION
7:30 AM – 8:45 AM

YOUNG LEADERS FORUM BREAKFAST (BY INVITATION ONLY)

9:00AM – 10:35AM

General Session 4:

Who’s got Umami and how can I get some?

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Does your food and beverage concept create positive sense memory for your guests? How can you satisfy their taste buds outside of the common dining experience at a restaurant?  Travelers spend almost as much on their food and beverage experiences as they do on airfare and accommodations, and they seek something memorable that they can’t get at home. The most successful concepts generate revenue that far outpaces any other revenue source on property. The best and brightest food and beverage professionals share their recipe on how they keep their guests coming back for more.

Changing Your Recipe For Success – Elevating The Guest Experience Through F&B

Presented by: Chef Sean Kuylean

Food and beverage can be a driver for tourism in creating authentic experiences while promoting sustainable tourism beyond the basic restaurant and dining experience. Join Chef Sean as he shares some of the ingredients for a succesful recipe.

Panelists:

Daniel del Olmo, Founding Partner, Passionality Group

Richard Williams, Chief Executive Officer, Richard Williams & Associates representing Belle Mont Farm at Kittitian Hill

10:45 AM – 12:00 PM

Breakout Sessions – Block 2

Hotel Impossible: Caribbean Edition

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Join industry leaders who will take on the role of consultants in this dynamic and fun session that looks to mirror the popular TV show! Together we will look at 2-3 case studies of fictional Caribbean hotels challenged with specific issues that potentially affect hotels throughout the region. From marketing to staff training, from cosmetic to procedural changes, together with our ‘hosts’, we will identify the properties’ most urgent issues and make actionable suggestions for quick improvements that will lead to higher guest satisfaction and increased revenue.

12:15 PM – 1:45 PM

Competition Lunch (Group B)

TICKETS $40
2:00PM – 3:15PM

Breakout Sessions – Block 3

Google Travel: The Next Big Game Changer?
Experience Design and Creative Problem Solving – Environmental Sustainability

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Breakout Session Block 3, Option 1: Google Travel: The Next Big Game Changer?

Google is poised to be the next great disrupter in the travel industry and is profoundly changing the way consumers are reached and bookings are facilitated. Capitalizing on its capabilities to capture search habits and booking history to streamline the metasearch process and prompt and connect prospective travelers with personalized options, it’s a channel which the industry cannot ignore. Learn more about this rapidly emerging trend and how it affects you and how it integrates with your direct, OTA and other acquisition strategies.

Panelists:

Bram van Berkel, Director of Field Marketing, Digital Media International Division, TravelClick, an Amadeus company

Breakout Session Block 3, Option 2: Experience Design and Creative Problem Solving – Environmental Sustainability

When it comes to tough tourism issues, there’s no need to reinvent the wheel. Hotels, restaurants, attractions, tours… entire destinations are typically experiencing many of the very same problems around the world. In this interactive session, led by CHIEF’s Keynote Speaker, Doug Lansky, we will tap into the best resource: your fellow stakeholders. Everyone will get a chance to share issues and offer solutions; Doug will help steer the conversation to cover a wide range of issues and offer useful takeaways that are most relevant to your stakeholders. Once the program is over, you will be in an ideal position to continue to use each other as a resource going forward. Session is limited to 40 participants!

Speaker: Doug Lansky, Travel Journalist, Author and Editor

3:30PM – 4:15PM

SOCIAL CAFE

SOCIAL NETWORKING AT ITS BEST!

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Start your day Saturday with an engaging exchange with CHIEF exhibitors and grab breakfast before heading to your first session!  On Sunday, take an afternoon break and connect with exhibitors who have solutions waiting for you!  Exclusive opportunity to connect with vendors and demo their products/services.

4:30PM – 6:05PM

General Session 5:

Cannabis to Crypto – Are You Ready for What’s Next?

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If the last five years are anything to go by, there is no denying the next five years will see monumental changes and challenges for the hospitality industry in the Caribbean.  Are your businesses prepared to take on the new trends, challenges and opportunities that we can already see around the corner?  Join us as we look to the immediate future and CHIEF’s theme, “Vision 2024” and present topics that should be on your radar.  Cannabis tourism began as a buzz word and now has international recognition.  As your destinations look to profit from this cultural development, listen to the business case of adapting to this trend and the benefits it can reap for a business, for a destination and for the region.  Cryptocurrencies and blockchain have been causing quiet revolutions around the region.  Learn about the basics of these new technologies and how they are affecting your business landscape—as disruptors and as solutions.

Trends, Opportunities and Challenges – Are You Ready for What’s Next?

Presented by: Doug Lansky

Our keynote speaker will bookend our event and walk us through some of the worldwide shifts that are being seen on the horizon beyond Cannabis and Crypto and how you must start shaping your business to succeed.

Panelists:

Carmen Portela, Co-Founder, Growth Leaders

Mark Robert Swainbank, Owner, Zimbali Culinary Retreat, Jamaica

6:15PM – 6:45PM

WINE TASTING SESSION

7:00 PM – 8:30 PM

Competition Dinner (Group A)

TICKETS $40

If you would like further information, please contact: events@caribbeanhotelandtourism.com