Unlocking AI’s Tourism Potential: Practical Insights and Applications

A deep dive focused on practical uses of AI in marketing, operations, revenue management, back office and front of the house

Future-Proofing the Hotel Industry: Innovating for the Global Traveler

Explore the future of hotel technology and its impact on the global traveler experience. From futuristic hotel rooms to innovative guest services, discover how tech future-proofing can elevate your hospitality offerings.

Maximizing Hotel Revenue: Direct Booking Essentials

Unlock the keys to hotel revenue optimization in this insightful session. We’ll provide highlights from the Direct Booking Summit and outline the top strategies hoteliers must prioritize in the coming years to maximize revenue. Join us for a condensed, power-packed guide to direct booking success.

Building the Future Workforce: Strategies for Attracting, Engaging and Retaining Top-Tier Tourism Professionals

Today’s workforce is more diverse and complex than ever, with a wide range of expectations and a strong desire for work-life balance. The evolving workplace must adapt to meet the needs of both employees and employers. Join us for insights on cultivating a healthy work environment that promotes teamwork, balance, and productivity, ultimately ensuring guest satisfaction.

2023 CHIEF Schedule Overview

Wednesday, November 29th

11:00am – 6:00pm Registration
11:00am – 4:00pm Exchange Hub/Trade Show Setup
6:00pm – 8:00pm Welcome Reception at Exchange Hub/Trade Show

Thursday, November 30th

8:30am – 10:00am Opening Session & Keynote Panel
10:00am – 10:15am Coffee Break at Exchange Hub
10:15am – 11:15am General Session
11:15am – 12:15pm General Session
12:15pm – 1:15pm General Session
1:15pm – 2:30pm Lunch at Exchange Hub
2:30pm – 3:15pm General Session
3:15pm – 3:30pm Coffee Break at Exchange Hub
3:30pm – 4:30pm General Session
4:30pm – 5:30pm General Session
Evening on Own/Exchange Hub tear down

Friday, December 1st

8:30am – 9:15am Concurrent Sessions (2)
9:15am – 10:00am Concurrent Sessions (2)
10:00am – 10:15am Coffee Break
10:15am – 11:00am Concurrent Sessions (2)
11:00am – 12:00pm General Session
12:00pm – 2:00pm Awards Lunch
Presentation of CHIEF Awards, Industry Awards (Supervisor, Employee, Allied, Association Executive), and Special Presentation to the 2019 Young Leaders Forum