Schedule - Caribbean Hospitality Industry Exchange Forum

Schedule of events

Delegate Arrivals, Registration Opens, and Exchange Hub Setup

Time	Location	Description
10:00am – 6:00pm	Trident Ballroom	Registration & Exchange Hub Setup
4:00pm – 5:00pm	Trident Ballroom	Speed Networking
5:30pm – 6:30pm	Trident Ballroom	Opening Keynote: From Dependency to Diplomacy: Rethinking Our Place in Global Tourism & CHIEF Awards
6:30pm – 8:00pm	Trident Ballroom	Welcome Reception at the Exchange Hub

Exchange Hub Open, General Sessions, Breakout Sessions

Time	Location	Description
8:30am – 9:15am	Trident Ballroom	Social Cafe at the Exchange Hub
9:30am – 9:45am	Trident Ballroom	Kick-off session
9:45am – 10:00am	Trident Ballroom	CHIEF Talks 1: From Greeting to Goodbye: Moments That Make or Break a Stay \| Speaker: Janelle Hopkin, Spice Island Beach Resort
10:00am – 11:00am	Trident Ballroom	General Session 1: Staffing Smarter: Building Flexible Teams for an Unpredictable World \| Moderator: Brittany Brathwaite, Ocean Hotels Group Barbados \| Panel Speakers: Néstor J. Ruiz Doreste, IHP Hospitality, Ryan Matthew, Sandals Resorts International, Karyn Williams-Sykes, Attune Consulting Inc.
11:15am – 11:30am	Trident Ballroom	CHIEF Talks 2: Cyber Alert: Defending Your Business in the Digital Age
11:30am – 12:30pm	Trident Ballroom	General Session 2: Digital Futures: AI, Automation, and the Caribbean Guest Experience \| Speaker: Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN, Charlie Osmond, Triptease
12:30pm – 1:15pm	Trident Ballroom	Networking Lunch
1:15pm – 1:45pm	Trident Ballroom	Exchange Hub Networking
2:00pm – 2:30pm	Trident Ballroom	Breakout Sessions – Set 1: Smart Upgrades, Stronger Stays: Planning CapEx That Pays Off \| Speaker: Michelle Leotaud, Apple and Iron Concepts LTD Breakout Sessions – Set 1: Wellness 360: Building a Healthier Business, Team, and Planet \| Speaker: Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN
2:35pm – 3:05pm	Trident Ballroom	Breakout Sessions – Set 2: Wired for Success: Building Smart Tech Infrastructure in Caribbean Hospitality \| Speaker: Carlos Lugo, GAIN and Lugatti Consulting Breakout Sessions – Set 2: Tourism for Us: Reclaiming the Caribbean Experience from the Inside Out \| Speaker: Sharon Banfield-Bovell, Caribbean Tourism Organization
3:10pm – 3:40pm	Trident Ballroom	Breakout Sessions – Set 3: Ground Up Leadership: Developing the Caribbean’s Next Generation of Hospitality Leaders Breakout Sessions – Set 3: Certifiably Sustainable? Measuring the ROI of Certification \| Moderator: Denaye Hinds, JustaTAAD
3:45pm – 4:45pm	Trident Ballroom	General Session 3: Smart Revenue: How Data, Demand, and Disruption can Increase the Bottom Line \| Speaker: Blanka Dewapura, Oceanid Hospitality Group, Craig Marshall, Royalton Hotels & Resorts
4:45pm – 5:00pm	Trident Ballroom	CHIEF Talks 3: The Real Cost of Doing Nothing
5:15pm – 6:15pm	Trident Ballroom	Exchange Hub Networking

Exchange Hub Open, General Sessions, Breakout Sessions, Closing Remarks

Time	Location	Description
8:45am – 9:15am	Trident Ballroom	Curated Pod Sessions and Round Tables
9:15am – 9:45am	Trident Ballroom	Social Cafe at Exchange Hub
10:00am – 10:15am	Trident Ballroom	Kick-off Session
10:15am – 10:30am	Trident Ballroom	CHIEF Talks 4: Clicks That Count: Turning Social Media Into Direct Bookings \| Speaker: Mikael Doumeng, Bolongo Bay Beach Resort
10:30am – 11:30am	Trident Ballroom	General Session 4: Sales Saved Us: Building a Direct Booking Machine in a Crisis / Moderators: Jason Craparo, Hovr, Paul Salmon, Rockhouse Hotel, Rich Tuckwell-Skuda, The Anything Group (TAG)
11:45am – 12:15pm	Trident Ballroom	Breakout Sessions – Set 4: The Direct Booking Playbook: Turning Browsers Into Buyers \| Speaker: Charlie Osmond, Triptease Breakout Sessions – Set 4: Sourcing Smarter: Partnering Locally for Profit and Purpose \| Speaker: Patrick Antoine PhD, CARICOM Private Sector Organization
12:30pm – 1:15pm	Trident Ballroom	Networking Lunch
1:15pm – 1:45pm	Trident Ballroom	Exchange Hub Networking
2:00pm – 2:30pm	Trident Ballroom	Breakout Sessions – Set 5: Workforce in Flux: Winning the Talent Game in a Global Market Breakout Sessions – Set 5: Cybersecurity in Action: Practical Protections for Hotel Operations
2:35pm – 3:05pm	Trident Ballroom	Breakout Sessions – Set 6: Personalization at Scale: Using Tech to Surprise and Delight \| Speaker: Carlos Lugo, GAIN and Lugatti Consulting, Alberto Santana, Alliants Breakout Sessions – Set 6: Rethinking Retention from the Inside Out \| Speaker: Sheba Wilson, Grace Bay Resorts
3:10pm – 3:40pm	Trident Ballroom	Breakout Sessions – Set 7: The Business of Flavor: Leveraging Cuisine to Drive F&B Demand Breakout Sessions – Set 7: Short Term Rentals
3:45pm- 4:00pm	Trident Ballroom	CHIEF Talks 5: Flavors with Intent: Elevating Caribbean Cuisine \| Speaker: Carlos Portela, Orujo Taller de Gastronomia (PR)
4:00pm – 5:00pm	Trident Ballroom	General Session 5: Turning Staff to Stakeholders: Redesigning the Employee Experience \| Moderators: Crescenzia Biemans, Bucuti and Tara Beach Resort, Darron Turnquest, Cable & Wireless
5:15pm – 5:30pm	Trident Ballroom	CHIEF Talks 6: Why I Stayed: A Love Letter to Caribbean Hospitality
5:30pm – 5:45pm	Trident Ballroom	Wrap-up

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