Schedule - Caribbean Hospitality Industry Exchange Forum

Schedule of events

Delegate Arrivals, Registration Opens, and Exchange Hub Setup

Time	Location	Description
10:00am – 6:00pm	Trident Ballroom	Registration & Exchange Hub Setup
4:00pm – 5:00pm	Trident Ballroom	Speed Networking
5:30pm – 6:30pm	Trident Ballroom	Opening Session & CHIEF Awards: Leading with Purpose, Celebrating Caribbean Excellence
6:30pm – 8:00pm	Trident Ballroom	Welcome Reception at the Exchange Hub

Exchange Hub Open, General Sessions, Breakout Sessions

Time	Location	Description
8:30am – 9:15am	Trident Ballroom	Social Cafe at the Exchange Hub
9:30am – 9:45am	Trident Ballroom	Kick-off session
9:45am – 10:00am	Trident Ballroom	CHIEF Talks 1: From Greeting to Goodbye: Moments That Make or Break a Stay \| Speaker: Janelle Hopkin, Spice Island Beach Resort
10:00am – 11:00am	Trident Ballroom	General Session 1: Staffing Smarter: Building Flexible Teams for an Unpredictable World \| Moderator: Brittany Brathwaite, Ocean Hotels Group Barbados \| Panel Speakers: Néstor J. Ruiz Doreste, IHP Hospitality, Karyn Williams-Sykes, Attune Consulting Inc.
11:15am – 11:30am	Trident Ballroom	CHIEF Talks 2: Cyber Alert: Defending Your Business in the Digital Age \| Speaker: Adam Mogelonsky, GAIN
11:30am – 12:30pm	Trident Ballroom	General Session 2: Digital Futures: AI, Automation, and the Caribbean Guest Experience \| Speaker: Lisa Hamilton, USVI Hotel and Tourism Association, Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN, Charlie Osmond, Triptease
12:30pm – 1:15pm	Trident Ballroom	Networking Lunch
1:15pm – 1:45pm	Trident Ballroom	Exchange Hub Networking
2:00pm – 2:30pm	Trident Ballroom	Breakout Sessions – Set 1: Smart Upgrades, Stronger Stays: Planning CapEx That Pays Off \| Moderator: Bill Clegg, BWH Hotels \| Speakers: Patricia Affonso-Dass, Ocean Hotels Group – Barbados, Michelle Leotaud, Apple and Iron Concepts LTD, Nicholas Ganaselal, IDB Invest Breakout Sessions – Set 1: Wellness 360: Building a Healthier Business, Team, and Planet \| Speaker: Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN
2:35pm – 3:05pm	Trident Ballroom	Breakout Sessions – Set 2: Personalization at Scale: Using Tech to Surprise and Delight \| Speaker: Carlos Lugo, GAIN and Lugatti Consulting, Alberto Santana, Alliants, Jon Whyte, Cocobay Resort Antigua Breakout Sessions – Set 2: Tourism for Us: Reclaiming the Caribbean Experience from the Inside Out \| Speaker: Sharon Banfield-Bovell, Caribbean Tourism Organization, Arlene Friday, Grenada Hotel and Tourism Association
3:10pm – 3:40pm	Trident Ballroom	Breakout Sessions – Set 3: Ground Up Leadership: Developing the Caribbean’s Next Generation of Hospitality Leaders \| Moderator: Stacy Cox, Turks and Caicos Hotel and Tourism Association, Speaker: Brittany Brathwaite, Ocean Hotels Group, Ryan Forde, Barbados Hotel and Tourism Association Breakout Sessions – Set 3: Certifiably Sustainable? Measuring the ROI of Certification \| Moderator: Denaye Hinds, JustaTAAD
3:45pm – 4:45pm	Trident Ballroom	General Session 3: Smart Revenue: How Data, Demand, and Disruption can Increase the Bottom Line \| Speakers: Blanka Dewapura, Oceanid Hospitality Group, Javon Griffith, Little Good Harbour & The Atlantis Historic Inn, Claire Kunzman, ABA Global Marketing, Craig Marshall, Royalton Hotels & Resorts
4:45pm – 5:00pm	Trident Ballroom	CHIEF Talks 3: The Real Cost of Doing Nothing \| Speaker: K. Denaye Hinds, JustaTAAD, LLC
5:15pm – 6:15pm	Trident Ballroom	Exchange Hub Networking

Exchange Hub Open, General Sessions, Breakout Sessions, Closing Remarks

Time	Location	Description
8:45am – 9:15am	Trident Ballroom	Social Cafe at the Exchange Hub
9:30am – 10:00am	Trident Ballroom	CHTA in Action: Building a Stronger Caribbean Through Collaboration and Smarter Short-Term Rental Policy \| Speaker: James Hepple, Tourism Analytics
10:15am – 10:30am	Trident Ballroom	CHIEF Talks 4: Clicks That Count: Turning Social Media Into Direct Bookings \| Speaker: Mikael Doumeng, Bolongo Bay Beach Resort, Craig Marshall, Royalton Hotels & Resorts
10:30am – 11:30am	Trident Ballroom	General Session 4: Sales Saved Us: Building a Direct Booking Machine in a Crisis / Moderator: Sanovnik Destang, Caribbean Hotel and Tourism Association & Bay Gardens Resorts; Speakers: Jason Craparo, Hovr, Craig Marshall, Royalton Hotels & Resorts
11:45am – 12:15pm	Trident Ballroom	Breakout Sessions – Set 4: The Direct Booking Playbook: Turning Browsers Into Buyers \| Speaker: Gillian Harper, GH Tourism Solutions, Charlie Osmond, Triptease Breakout Sessions – Set 4: Sourcing Smarter: Partnering Locally for Profit and Purpose \| Speaker: Geoffrey (Jeff) Allain, Lubeco, Patrick Antoine PhD, CARICOM Private Sector Organization
12:15pm – 12:45pm	Trident Ballroom	Networking Lunch
12:45pm – 1:15pm	Trident Ballroom	Exchange Hub Networking
1:30pm – 2:00pm	Trident Ballroom	Breakout Sessions – Set 5: Workforce in Flux: Winning the Talent Game in a Global Market \| Speaker: Desiree Edwards, Wyndham Grand Barbados Breakout Sessions – Set 5: Cybersecurity in Action: Practical Protections for Hotel Operations \| Speaker: Carlos Lugo, Lugatti Consulting Group
2:05pm – 2:35pm	Trident Ballroom	Breakout Sessions – Set 6: Wired for Success: Building Smart Tech Infrastructure in Caribbean Hospitality \| Speaker: Carlos Lugo, GAIN and Lugatti Consulting Breakout Sessions – Set 6: Rethinking Retention from the Inside Out \| Speakers: Brittany Brathwaite, Ocean Hotels Group Barbados, Desiree Edwards, Wyndham Grand Barbados, Sheba Wilson, Grace Bay Resorts
2:40pm – 3:10pm	Trident Ballroom	Breakout Sessions – Set 7: Creating the Experience — Integrating Personal and Cultural Narrative Into Contemporary Caribbean Dining. \| Speakers: Chef Erin Metivier, Foodlingo, Chef Debra Sardinha, Foodlingo, Liz Wunderlich, U.S. Meat Export Federation
3:15pm- 4:15pm	Trident Ballroom	General Session 5: Turning Staff to Stakeholders: Redesigning the Employee Experience \| Moderator: Patricia Affonso-Dass, Ocean Hotels Group – Barbados, Speakers: Crescenzia Biemans, Bucuti and Tara Beach Resort, Nicole Antonio-Gadsdon, Banana Pepper HR
4:15pm – 4:30pm	Trident Ballroom	CHIEF Talks 5: Flavors with Intent: Elevating Caribbean Cuisine \| Speaker: Carlos Portela, Orujo Taller de Gastronomia (PR) Darron Turnquest, Cable & Wireless
4:30pm – 4:45pm	Trident Ballroom	Wrap-up

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