Schedule of events

Delegate Arrivals, Registration Opens, and Exchange Hub Setup

Time Location Description
10:00am – 6:00pm
Trident Ballroom
Registration & Exchange Hub Setup
4:00pm – 5:00pm
Trident Ballroom
Speed Networking
5:30pm – 6:30pm
Trident Ballroom
Opening Keynote: From Dependency to Diplomacy: Rethinking Our Place in Global
Tourism & CHIEF Awards
6:30pm – 8:00pm
Trident Ballroom
Welcome Reception at the Exchange Hub

Exchange Hub Open, General Sessions, Breakout Sessions

Time Location Description

8:30am – 9:15am

Trident Ballroom
Social Cafe at the Exchange Hub
9:30am – 9:45am
Trident Ballroom
Kick-off session

9:45am – 10:00am

Trident Ballroom

CHIEF Talks 1: From Greeting to Goodbye: Moments That Make or Break
a Stay | Speaker: Janelle Hopkin, Spice Island Beach Resort

10:00am – 11:00am
Trident Ballroom
General Session 1: Staffing Smarter: Building Flexible Teams for an
Unpredictable World | Moderator: Brittany Brathwaite, Ocean Hotels Group Barbados | Panel Speakers: Néstor J. Ruiz Doreste, IHP Hospitality, Ryan Matthew, Sandals Resorts International, Karyn Williams-Sykes, Attune Consulting Inc.

11:15am – 11:30am

Trident Ballroom
CHIEF Talks 2: Cyber Alert: Defending Your Business in the Digital Age
11:30am – 12:30pm
Trident Ballroom

General Session 2: Digital Futures: AI, Automation, and the Caribbean
Guest Experience | Speaker: Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN, Charlie Osmond, Triptease

12:30pm – 1:15pm

Trident Ballroom
Networking Lunch
1:15pm – 1:45pm
Trident Ballroom
Exchange Hub Networking
2:00pm – 2:30pm
Trident Ballroom

Breakout Sessions – Set 1: Smart Upgrades, Stronger Stays: Planning
CapEx That Pays Off |  Speaker: Michelle Leotaud, Apple and Iron Concepts LTD
Breakout Sessions – Set 1: Wellness 360: Building a Healthier Business,
Team, and Planet | Speaker: Adam Mogelonsky, Hotel Mogel Consulting Ltd. & GAIN 

2:35pm – 3:05pm
Trident Ballroom

Breakout Sessions – Set 2: Wired for Success: Building Smart Tech
Infrastructure in Caribbean Hospitality | Speaker: Carlos Lugo, GAIN and Lugatti Consulting
Breakout Sessions – Set 2: Tourism for Us: Reclaiming the Caribbean
Experience from the Inside Out | Speaker: Sharon Banfield-Bovell, Caribbean Tourism Organization

3:10pm – 3:40pm
Trident Ballroom

Breakout Sessions – Set 3: Ground Up Leadership: Developing the Caribbean’s
Next Generation of Hospitality Leaders
Breakout Sessions – Set 3: Certifiably Sustainable? Measuring the ROI of Certification | Moderator: Denaye Hinds, JustaTAAD 

3:45pm – 4:45pm
Trident Ballroom

General Session 3: Smart Revenue: How Data, Demand, and Disruption can Increase
the Bottom Line | Speaker: Blanka Dewapura, Oceanid Hospitality Group, Craig Marshall, Royalton Hotels & Resorts 

4:45pm – 5:00pm
Trident Ballroom
CHIEF Talks 3: The Real Cost of Doing Nothing
5:15pm – 6:15pm
Trident Ballroom
Exchange Hub Networking

Exchange Hub Open, General Sessions, Breakout Sessions, Closing Remarks

Time Location Description
8:45am – 9:15am
Trident Ballroom
Curated Pod Sessions and Round Tables
9:15am – 9:45am
Trident Ballroom
Social Cafe at Exchange Hub

10:00am – 10:15am

Trident Ballroom
Kick-off Session
10:15am – 10:30am
Trident Ballroom

CHIEF Talks 4: Clicks That Count: Turning Social Media Into Direct Bookings | Speaker: Mikael Doumeng, Bolongo Bay Beach Resort

10:30am – 11:30am

Trident Ballroom

General Session 4: Sales Saved Us: Building a Direct Booking Machine in a Crisis / Moderators: Jason Craparo, Hovr, Paul Salmon, Rockhouse Hotel, Rich Tuckwell-Skuda, The Anything Group (TAG)

11:45am – 12:15pm
Trident Ballroom

Breakout Sessions – Set 4: The Direct Booking Playbook: Turning Browsers
Into Buyers | Speaker: Charlie Osmond, Triptease

Breakout Sessions – Set 4: Sourcing Smarter: Partnering Locally for Profit
and Purpose | Speaker: Patrick Antoine PhD, CARICOM Private Sector Organization 

12:30pm – 1:15pm
Trident Ballroom
Networking Lunch
1:15pm – 1:45pm
Trident Ballroom
Exchange Hub Networking
2:00pm – 2:30pm
Trident Ballroom

Breakout Sessions – Set 5: Workforce in Flux: Winning the Talent Game
in a Global Market
Breakout Sessions – Set 5: Cybersecurity in Action: Practical Protections
for Hotel Operations

2:35pm – 3:05pm
Trident Ballroom

Breakout Sessions – Set 6: Personalization at Scale: Using Tech to Surprise
and Delight | Speaker: Carlos Lugo, GAIN and Lugatti Consulting, Alberto Santana, Alliants 
Breakout Sessions – Set 6: Rethinking Retention from the Inside Out | Speaker: Sheba Wilson, Grace Bay Resorts

3:10pm – 3:40pm
Trident Ballroom

Breakout Sessions – Set 7: The Business of Flavor: Leveraging Cuisine to
Drive F&B Demand
Breakout Sessions – Set 7: Short Term Rentals 

3:45pm- 4:00pm
Trident Ballroom

CHIEF Talks 5: Flavors with Intent: Elevating Caribbean Cuisine | Speaker: Carlos Portela, Orujo Taller de Gastronomia (PR)

4:00pm – 5:00pm
Trident Ballroom

General Session 5: Turning Staff to Stakeholders: Redesigning
the Employee Experience | Moderators: Crescenzia Biemans, Bucuti and Tara Beach Resort, Darron Turnquest, Cable & Wireless

5:15pm – 5:30pm
Trident Ballroom
CHIEF Talks 6: Why I Stayed: A Love Letter to Caribbean Hospitality
5:30pm – 5:45pm
Trident Ballroom
Wrap-up